Privacy Policy
Last updated: August 2025
1. Introduction
AltiusTutors ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring platform at altiustutors.com, including our website, mobile applications, and related services (collectively, the "Platform").
By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you provide directly to us when you:
For Students:
- Full name and contact information (email address, phone number)
- Location and preferred tutoring subjects
- Learning goals and academic information
- Payment information for trial lesson fees
- Communication preferences and session feedback
For Tutors:
- Full name, contact information, and professional credentials
- Educational background, qualifications, and teaching experience
- Subjects taught, hourly rates, and availability
- Location preferences and tutoring modes (online/in-person)
- Resume, certificates, and supporting documentation
- Payment information for receiving student payments
2.2 Automatically Collected Information
When you access our Platform, we automatically collect certain technical information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location data (general location based on IP address)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide our services: Facilitate tutor-student matching, process bookings, and enable communication
- Process payments: Handle trial lesson fees and ensure secure payment processing
- Communicate with you: Send booking confirmations, session reminders, and support messages
- Improve our platform: Analyze usage patterns and enhance user experience
- Ensure security: Protect against fraud, abuse, and unauthorized access
- Comply with legal obligations: Meet regulatory requirements and respond to legal requests
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Between Users
To facilitate tutoring sessions, we share relevant information between matched students and tutors:
- Student contact information is shared with their booked tutor
- Tutor profiles (name, subjects, experience, ratings) are visible to students
- Session details and communication history are accessible to both parties
4.2 Service Providers
We work with trusted third-party service providers who assist us in operating our Platform:
- Payment processors (Stripe) for secure payment handling
- Email service providers for communication
- Cloud hosting services for data storage and security
- Analytics providers to improve our services
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of our users or the public.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure payment processing through Stripe
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Our Platform is operated from Australia, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Children's Privacy
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last updated" date. Your continued use of our Platform after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: